filslot Privacy Policy

This Privacy Policy ("Policy") is issued by filslot ("filslot", "we", "us", "our") and applies to all personal data collected through the filslot website at filslot.vip, including all associated pages, features, games, and services (collectively, the "Platform"). This Policy forms part of filslot's Terms and Conditions and should be read in conjunction with them.

filslot is committed to the responsible handling of personal information in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. By registering a filslot account or using the Platform, you acknowledge that you have read and understood this Policy.

filslot collects the following categories of personal data:

1. Identity Data — Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Philippine passport, PhilSys National ID, UMID, SSS ID, driver's licence, or Voter's ID) collected during the KYC verification process.
2. Contact Data — Email address, Philippine mobile number, and residential address.
3. Financial Data — Payment method type (e.g., GCash, Maya, BPI, BDO), transaction amounts, deposit and withdrawal history, and wallet balance. Raw payment credentials (card numbers, e-wallet PINs) are not stored by filslot.
4. Account and Gaming Data — filslot username, login timestamps, game history, bet amounts, win/loss records, bonus redemption history, and VIP tier status.
5. Technical Data — IP address, device type, operating system, browser type and version, session duration, and referring URL, collected automatically via server logs and cookies.
6. Communications Data — Records of Live Chat, email, and support ticket exchanges between you and the filslot customer support team.

filslot processes personal data for the following lawful purposes:

1. Account Management — To register, maintain, and administer your filslot account, including processing deposits, withdrawals, and bonus claims.
2. Identity Verification (KYC) — To verify your age and identity in compliance with PAGCOR guidelines and Philippine AML/CTF regulations before processing withdrawals or where otherwise required.
3. Fraud Prevention and Security — To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover, and other illegal activities on the Platform.
4. Legal and Regulatory Compliance — To fulfil obligations under the DPA, AML Act (Republic Act No. 9160, as amended), and other applicable Philippine laws and gaming regulations.
5. Customer Support — To respond to your enquiries and resolve account issues efficiently.
6. Responsible Gaming — To monitor account activity for indicators of problem gambling and to enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
7. Platform Improvement — To analyse usage patterns and improve the filslot user experience. Analytical data used for this purpose is aggregated and anonymised wherever possible.
8. Marketing Communications — With your consent, to send promotional offers, bonus alerts, and platform updates via email or SMS. You may withdraw this consent at any time from your filslot account settings.

filslot processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act:

1. Contract Performance — Processing necessary to perform the services described in the filslot Terms and Conditions you have agreed to.
2. Legal Obligation — Processing required to comply with AML, CTF, data retention, and other statutory obligations under Philippine law.
3. Legitimate Interests — Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights and freedoms.
4. Consent — Processing for direct marketing communications and non-essential cookies, which you may withdraw at any time.

filslot does not sell or rent your personal data to third parties. We may share your personal data only in the following limited circumstances:

1. Service Providers — Payment processors (GCash, Maya, BPI, BDO, etc.), identity verification providers, cloud infrastructure providers, and customer support platforms engaged by filslot to deliver the Platform. All service providers are bound by data processing agreements requiring them to protect your data.
2. Game Providers — Third-party game studios and live casino providers may receive limited technical data (e.g., session tokens) necessary to deliver the game experience. They do not receive your identity or financial data.
3. Regulatory and Law Enforcement Authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities when required by law or lawful order.
4. Business Transfers — In the event of a merger, acquisition, or sale of all or part of filslot's business, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

filslot uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, prevent fraud, and improve performance. The following categories of cookies are used:

1. Strictly Necessary Cookies — Required for the Platform to function. These include session authentication cookies for your filslot login. They cannot be disabled.
2. Analytics Cookies — Used to understand how players interact with the Platform so we can improve page performance and game navigation. Data collected is anonymised.
3. Preference Cookies — Store your language and display preferences to provide a consistent experience across visits.

You may manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the filslot Platform, including your ability to log in.

filslot retains personal data for as long as your account is active or as required to fulfil the purposes described in this Policy. Upon account closure, personal data is retained for a minimum of five (5) years as required under Philippine AML regulations (Republic Act No. 9160). KYC documents are retained for the minimum period prescribed by law and then securely deleted. You may request early deletion of non-mandatory data by contacting the filslot Data Protection Officer, subject to our legal retention obligations.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by filslot:

1. Right to be Informed — To know what personal data filslot collects and how it is used, as described in this Policy.
2. Right of Access — To request a copy of the personal data filslot holds about you.
3. Right to Correction — To request correction of inaccurate or incomplete personal data.
4. Right to Erasure — To request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
5. Right to Object — To object to the processing of your personal data for direct marketing purposes at any time.
6. Right to Data Portability — To receive your personal data in a structured, commonly used, and machine-readable format.
7. Right to Lodge a Complaint — To file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, contact the filslot Data Protection Officer via Live Chat or by email at [email protected]. filslot will respond to all verified data subject requests within fifteen (15) calendar days.

filslot implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include: TLS 1.3 / 256-bit SSL for all data in transit; AES-256 encryption for data at rest; role-based access controls limiting staff access to personal data on a need-to-know basis; regular security audits and penetration testing; and two-factor authentication available to all players for their filslot login. Despite these measures, no system is completely impenetrable. If you suspect your account has been compromised, contact filslot support immediately.

The filslot Platform is strictly restricted to individuals aged 21 and above. filslot does not knowingly collect personal data from persons under the age of 21. If filslot becomes aware that personal data has been collected from an underage individual, the account will be immediately closed and all associated data deleted. If you believe a minor has accessed filslot, please contact support immediately at [email protected].

filslot's primary data processing infrastructure is located in the Asia-Pacific region. Where personal data is transferred to service providers located outside the Philippines, filslot ensures that appropriate safeguards are in place — including standard contractual clauses and adequacy assessments — to protect your personal data to a standard equivalent to that required under Philippine law.

filslot may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we offer. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform. The effective date of the current version is shown at the top of this page. Continued use of the filslot Platform following notification of any change constitutes your acceptance of the revised Policy.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the filslot Data Protection Officer:

Email: [email protected]
Live Chat: Available 24/7 via the filslot Platform
Expected response time: within 6 hours for general enquiries; within 15 calendar days for formal data subject access requests.